Terms & cancellation policy

1. Scope

These terms apply to all consultations booked through this website with Dr. Ghassan Kajouj, Aleppo, Syria.

2. Our services

We offer individual online nutrition consultations by video call.

The consultations provide general nutrition counselling. They do not include the diagnosis or treatment of medical conditions, which require an in-person medical examination, and they do not replace emergency care.

Results depend on many individual factors, so we cannot guarantee any particular outcome.

3. Booking

Card / PayPal: your booking is confirmed once your payment has been completed successfully. You then receive a confirmation email with your meeting link.

Local payment (ShamCash, local transfer, cash): your booking request reserves the time. The booking is confirmed once we have received your payment and confirmed it by email.

Free sessions by invitation: the booking is confirmed straight away. Invitations are personal, can be used once and cannot be transferred.

4. Prices and payment

The price shown when you book applies. It depends on the payment method you choose.

Card and PayPal payments are processed by Stripe and paid in full when you book.

For local payment, we contact you to arrange payment after your booking request. The reserved time is kept until you pay or the booking is cancelled, and expires if it is still unpaid at the session time.

5. Cancellation and rescheduling

You can cancel or reschedule free of charge up to 24 hours before your session, by email or WhatsApp. If you cancel, any payment you made is refunded in full.

Less than 24 hours before the session, cancelling or rescheduling is not possible on your own and payment is not refunded. Please contact us directly.

If you miss the session without notice, it counts as held.

If we have to cancel, we offer you a new time or a full refund.

6. Technical requirements

For online consultations you need a device with a camera, microphone and a stable internet connection. You are responsible for your own technical setup.

7. Liability

Our recommendations are based on the information you give us. You are responsible for providing complete and accurate information, including about existing health conditions, medications and allergies.

Please speak to your treating doctor before changing any medication, and if you have a medical condition that may be affected by changes to your diet.

We are liable without limitation for damage caused intentionally or through gross negligence, and for injury to life, body or health caused by our fault. In all other cases, our liability is limited to the amount you paid for the consultation concerned.

We are not liable for disruptions or technical problems with services outside our control, such as your internet connection, Google Meet or payment providers.

8. Final provisions

These terms are governed by the laws of the Syrian Arab Republic.

If any provision of these terms is invalid, the remaining provisions remain in force.