Privacy policy

1. Who is responsible

Dr. Ghassan Kajouj, Aleppo, Syria, is responsible for processing your personal data on this website.

Email: info@dr-ghassan-kajouj.com · Phone / WhatsApp: +963 953 412 566

2. What data we process when you book

Your name, email address, phone / WhatsApp number, country (optional), timezone and language, the session and time you choose, and anything you write in the optional notes field.

The notes field and the consultation itself may involve information about your health. We process this sensitive information only with your explicit consent, which you give when booking.

Whether and when you gave your consent, and the payment status of your booking. We never see or store card details.

3. Why we process it

To arrange, hold and follow up on your consultation, and to communicate with you about it.

To use health-related information for your consultation, based on your consent.

To keep our booking and payment records.

To keep the website and booking system secure, e.g. against spam bookings.

4. The consultation

Online consultations take place by video call via Google Meet. Sessions are not recorded.

Notes from your consultation are kept for 3 years after your last consultation, and then deleted.

5. Service providers we use

Website hosting: Vercel. Database: Hostinger.

Payments by card or PayPal: Stripe. You enter your payment details directly with Stripe.

Calendar and video calls: Google (Google Calendar, Google Meet).

Booking emails: Resend.

WhatsApp (Meta), if you contact us that way or we contact you about your booking or a local payment.

If you choose local payment (ShamCash, local transfer or cash), the payment provider you use will process the data needed for that payment.

6. Where your data is processed

We operate from Syria. Our service providers may process data in other countries, including the European Union and the USA.

7. How long we keep your data

We keep booking and payment records as long as needed to provide your consultation and any follow-up, and for our accounting records.

Consultation notes are kept for 3 years after your last consultation.

8. Cookies and tracking

This website uses no tracking or advertising cookies and no analytics tools. Only technically necessary cookies are used, e.g. to keep staff signed in to the admin area.

9. Your rights

You can ask us at any time what data we hold about you, and ask us to correct or delete it.

You can withdraw your consent at any time by emailing us. This does not affect what was processed before you withdrew it.

If you live in the European Union, you also have rights under the EU General Data Protection Regulation (GDPR), including the right to complain to your local data protection authority.